Troubleshooting: find your symptom
Start from what you see, then jump to the guide that fixes it or to support.
AvailableLast reviewed 2026-10-05
Find the symptom closest to what you see and follow the guide that fixes it.
Common symptoms
| What you see | Go to |
|---|---|
| You are sent back to the sign-in page, or your password is rejected | I can't sign in or see my workspace |
| The workspace switcher is empty, or your work is missing | I can't sign in or see my workspace |
| An attached file is rejected, or is still being analysed | A file won't process or search finds nothing |
| A search returns no results | A file won't process or search finds nothing |
| The AI does not reply, a model is unavailable, or you ran out of credits | Troubleshoot AI sessions |
| You cannot find your plan, credits, or billing | Plans, credits, and billing |
| A connector tab or app is missing | Connect tools and apps |
| You cannot find the right guide | Contact support |
If nothing here helps
Use the Help Center search first, then contact support. Say what you did, what you expected, and what happened.
Tips
- Reloading the page and signing in again fixes many session problems.
- Check that you are in the workspace where your work lives; most data is scoped to a workspace.
Related guides
- I can't sign in or see my workspaceFix sign-in problems, reset your password, and find a workspace that does not appear.
- A file won't process or search finds nothingFix files that are rejected or slow to analyse, and searches that return no results.
- Troubleshoot unavailable models, quota, file processing, and session failuresFix the most common reasons an AI session will not send, stops, or cannot read your files.
Still need help?
Email [email protected] and tell us what you were trying to do.
Email supportSpotted a mistake or something out of date? Report a problem with this guide. No email app? Write to [email protected] and name this guide.