I can't sign in or see my workspace

Get back into your account and into the workspace where your work lives.

What you need

• The email address you registered with.
• Access to that inbox, if you need to reset your password.

Steps

You cannot sign in

1. On the sign-in page, enter your Email and Password and choose Sign In. If you signed up with Microsoft, choose Sign in with Microsoft instead.

   

2. If you see "Invalid credentials. Please try again.", re-type carefully.

3. If you forgot your password, choose Forgot password?, enter your email, and choose Send Reset Link. The next screen is titled Check Your Email; also check spam.

4. If you do not have an account, choose Sign up.

You cannot see your workspace

1. Open the Workspace switcher in the sidebar. If it says "Loading workspaces...", wait a moment, then reload.

   

2. Search by name. Personal workspaces are under Personal Workspaces; others are grouped by organisation.

3. If you see "No workspace found.", you may be searching for a workspace you are not a member of. Ask an admin to add you.

4. Chats and projects belong to a workspace, so switch to the one where you created them.

Expected result

You reach the app signed in, and the switcher shows your workspace with your work in it.

Tips

• Use Log out at the bottom of the sidebar, then sign in again, to refresh a stuck session.
• Some workspaces are served by a different MindStaq app. Opening one can take you there.

Troubleshooting

• Still rejected, or no reset email: contact support using your email, since you cannot sign in, and say it is an account problem.
• Workspace is missing after an invite: ask the inviter to confirm you were added.