Use project, task, and issue message threads

Messages are saved work assets attached to a project, task, or issue, so the discussion stays with the work. The AI assistant can post to the same threads for you.

What you need

• Membership in the project.
• For task and issue threads: a task or issue in a project (personal tasks have no message thread).

Steps

Talk on a task or issue

1. Open the item. On the project's Tasks or Issues tab, select the title.

2. Open Messages. Choose the messages button (it shows a count, and a dot when there is something unread).

   

3. Write. In Write a new message..., type your message and choose Send. Use @ to mention a project member.

4. Reply. Choose Reply or the reply count under a message, write in Reply to thread..., and choose Reply.

5. Post a status update. When you change a task's or issue's status or progress, tick Post status update, add a topic, and write the update. It is posted to the thread tagged Status Report.

Talk in the project channel

1. Open Messaging. Use the Open in Messaging link on an assistant result card, or open Messaging from your workspace.
2. Pick the project under Projects in the sidebar.
3. Start a conversation. Choose the + button (Start a new conversation), pick a Conversation Type, enter a Subject / Topic, optionally add a body, and send.
4. Reply in the thread panel that opens. See Join a project channel.

Expected result

Your message appears in the thread with your name and time. Replies group under the original message.

Tips

• Edit or delete your own messages from Message options. A deleted message shows "This message has been deleted by the sender." with an Undo link.
• In a task or issue thread, By Tag filters messages by tag.
• Ask the assistant to post a decision, update, or risk to a thread; the result card says where it was posted and links to Messaging. See Turn an answer into work.
• Tag messages so they are easy to find. See Tag decisions, status reports, and risks.

Troubleshooting

• I do not see a messages button: you may have opened a personal task, or a task that is not in a project.
• I cannot find the project channel: you must be on the project. See Add people to a project.